The BC Liquor Distribution Branch’s (LDB’s) distribution centres and wholesale customer centres have completed all orders scheduled to ship prior to September 28, and the Wholesale Customer Centre (WCC) will inform customers when their order has been shipped.
We thank our customers for their continued patience as we remain one week behind due to a continuation of higher than predicted volume which has impacted our progress. We are working additional shifts and overtime to assemble and ship the high volume of orders received; over the last three weeks we have shipped 44 per cent more than this time last year.
Due to the continued high order volume, combined with the resumption of seasonal promotions this month that will add to the order volume, we estimate it will take until the end of October before service levels and delivery timelines return to normal.
No ETAs or Delivery Windows:
Thank you for your continued flexibility as due to the continued higher than expected volume we will need to continue to deliver outside of normal delivery windows; we are unable to provide delivery windows or ETAs for deliveries. We will advise when we return to standard service.
The WCC will notify customers once an order has been shipped from the distribution centre. We kindly ask that customers do not contact the distribution centres, please direct all inquiries to WCC at email@example.com or call 604-775-0681 or 1-888-775-0681.
In line with our resumption of operations, the Wholesale Supply Chain team will continue to work with vendors on order placement and replenishment of all stocked wholesale products into our distribution centres.
Non-stocked Wholesale Product Delays:
While we are attempting to receive and deliver non-stocked wholesale product (NSWP) as soon as possible, there will be continued delays. The distribution centre is continuing to work closely with third-party warehouses to incorporate inbound non-stock wholesale product (NSWP) in an effective and efficient manner while balancing inventory in the distribution centres.
We want to assure our customers that our teams at the distribution centres and wholesale customer centres are working diligently to bring service levels back to normal; however, we recognize that some customers may be frustrated during this time period.
In line with the LDB values, our teams strive for excellence in serving our customers and are committed to doing so in a respectful manner. When doing business with the LDB, we expect and appreciate that all parties will also remain professional and respectful in their interactions with our team members.
We appreciate your continued patience, support and flexibility.
We will continue to provide regular progress updates to industry. Important notices will be posted here on the LDB Wholesale Operations website at wholesale.bcldb.com.