WCC Order Handbook 

Please review and download the WCC Order Handbook.

Note: Web Store customers who would like to add or change their users, please contact the Wholesale Customer Centre at 604-775-0681 or toll free 1-888-775-0681.

Victoria WCC Customer Handbook

The Victoria Wholesale Customer Centre (WCC) services select hospitality customers located in greater Victoria and the Southern Gulf Island with product orders, payment and returns. 

Please download Victoria's customer order handbook for detailed information on terminology, order schedules and guidelines, payments, pick-up and returns. 

Use the Customer Registration & Change Form to help you:

1. Register to become a new customer of the Wholesale Customer Centre (WCC)
2. Existing customers can change your business, shipping or billing information on file with the WCC
3. Submit or update your credit card/pre-authorized payment information to the LDB Head Office Finance Department, Monday through Friday from 8:00am-4:00pm by calling 604-775-0535.

Questions regarding orders, payment status, invoices,  pick-up and shipping scheduled should be directed to the WCC at 604-775-0681,  toll free 1-888-775-0681 or wholesalehelp@bcldb.com.

Order Online
Customers that purchase products through the Wholesale Customer Centre located in greater Vancouver by email or phone must register here before placing orders online. Customers who already use Web Store can order now.  

Order by Email

Customers must use the WCC standardized order template. The template can be downloaded below. Orders must be sent to the WCC by noon Monday through Friday and 12 hours prior to the pre-assigned WRT. Orders that are not submitted by the WRT deadline will still be entered but will not be sent until the next scheduled delivery.

Please email the order template to: wholesaleorders@bcldb.com.

Order by Phone

Phone order must be submitted by phone to the WCC by noon Monday through Friday and 12 hours prior to the pre-assigned WRT. Orders are accepted during operating hours from 8:00am to 3:00pm, including statutory holidays except Christmas and New Year’s Day.

Lower Mainland: 604-775-0681 and toll-free: 1-888-775-0681

Upon order submission/entry and assembly, customers will receive an order confirmation which includes:

• Order Submission Report
• Third-Party Warehouse Stocked Product Report
• WCC Invoice

Delta and Kamloops Shipping Document Package

• Master Packing List
• Bill of Lading
• Container Packing List

To find out the start and end day for each LDB financial pricing period, view our price calendar. 

Should you wish to email your order to the Wholesale Customer Centre, please use the template provided below.

Download our online ordering FAQs! If your question is not listed, contact the WCC.

LDB Distribution Requirements

Please review the WCC Ordering Guidelines Handbook regarding the delivery requirements for your licence type. You can download the handbook on this page in the WCC Order Handbook section. 

Processing Fee

A $30.00 processing fee will be charged to all wholesale customers. The fee also applies to agent registered charity tasting orders shipped to the Victoria Wholesale Customer Centre or any BC Liquor Store location.

Customer Delivery Requirements Check List

1. Provide access directly into a location that can accommodate the width of a pallet.
2. Location must have legal parking for a semi or smaller delivery truck in a loading zone or loading bay.
3. Delivery entrance to the location must be safe and free of obstructions.

• Licensee Retail Stores
• Independent Wine Stores
• Hospitality
• Rural Agency Stores
• Special Wine Store
• Duty Free Stores
• Consulates
• Agents & Other Liquor Boards

Requirements

Wholesale customers or a representative picking up product orders from the LDB distribution centre must:

• Present one piece of valid government-issued photo identification.
• Verify the order according to the shipment verification guidelines in the WCC Order Handbook.
• Sign off on any discrepancies on the bill of lading. 

Responsibility

It is the responsibility of the customer or their representative to ensure that the order is complete and intact prior to taking possession of the product.

Any damage that occurs after the product has been picked-up from the LDB warehouse by a customer or their representative must be resolved between the customer and their representative.

Delta and Kamloops Pick-Up Documentation Package

• Master Packing List
• Bill of Lading (newly formatted)
• Container Packing List

There are several payment options available:

Credit Card

• Visa
• MasterCard
• American Express

LDB Pre-Authorized Payment (PAP)

PAP is a pre-authorized electronic debit banking system where customers authorize payment to pre-authorized vendors, such as the BC Liquor Distribution Branch. A Letter of Credit /Guarantee is required.

For further information on either the PAP Process or Letters of Credit/Guarantee, please contact the LDB Finance Department at ldbpap@bcldb.com.

Only products purchased through the WCC may be refunded by the WCC. Therefore, one of the circumstances outlined in these guidelines will apply. Products purchased through a BC Liquor Store must be returned to a BC Liquor Store.

Examples of products that are not eligible to be returned include:  

• Slow-moving products;
• Products ordered by mistake;
• Products ordered in excess.

All products must be in saleable condition to be eligible for a refund.

Should you have a pending return, please download the Return Authorization Form. Should a consumer return product purchased from your location, your outlet must also complete and submit a Customer Return Information Form. Both forms are found below. To submit a return for review, please email wholesalereturns@bcldb.com. 

To review the complete wholesale return guidelines please download our WCC Order Handbook.