The busy holiday season is upon us, and we recognize the impact that ongoing transportation disruptions are having on customers throughout this period.
Kamloops Distribution Centre (KDC) customers
Our distribution centre teams are continuing to diligently ship the Delta Distribution Centre (DDC) order portions, including non-stock wholesale products and bottle picks to customers serviced by Kamloops Distribution Centre (KDC). However, ongoing transportation disruptions, limited availability of carrier equipment, and weather-related road conditions, such as snow, may continue to result in delivery delays for customers. We currently expect delays of up to two weeks from the scheduled time of delivery for products sourced from the LDB’s DDC.
Please know that we are continuing to do everything we can to mitigate the impacts of these challenges on our customers and continue to work with our vendors and freight carriers to ensure shipments are delivered as quickly as possible.
The Kamloops Distribution Centre (KDC) has regular inventory levels to supply customers in the region, however customers may experience temporary service delays and limited product availability as a result of the ongoing transportation disruptions.
The LDB is unable to provide status updates on the estimated time of delivery of orders as the delays are occurring during transport. We ask that customers continue to contact the Wholesale Customer Centre (WCC) via email at email@example.com or by phone at 1-888-775-0681 with any questions about their orders. Please do not contact the KDC directly.
Delta Distribution Centre (DDC) customers
The DDC currently has regular inventory levels to supply customers in the region, but customers may experience limited product availability due to disrupted transportation routes. There are currently no delays for DDC serviced customers.
Key product shortages and supplier stock outs can be referenced here.
Once again, we thank you for your continued patience, understanding and cooperation as we continue to work through these challenges, and we apologize for the inconvenience this has caused.