The BC Liquor Distribution Branch’s (LDB’s) distribution centres and wholesale customer centres have completed all orders prior to September 20 and the Wholesale Customer Centre (WCC) will inform customers when their order has been shipped.
We thank our customers for their continued patience as we remain one week behind due to a continuation of higher than predicted volume which has impacted our progress. We are working additional shifts and overtime to assemble and ship the high volume of orders received and it will take two weeks or more for service levels to return to normal and delivery timelines will be delayed until further notice.
No ETAs or Delivery Windows:
Thank you for your continued flexibility as we will need to continue to deliver outside of normal delivery windows; we are unable to provide delivery windows or ETAs for deliveries. We will advise when we return to standard service.
The WCC will notify customers once an order has been shipped from the distribution centre. We kindly ask that customers do not contact the distribution centres, please direct all inquiries to WCC at wholesalehelp@bcldb.com or call 604-775-0681 or 1-888-775-0681.
Inventory Replenishment:
In line with our resumption of operations, the Wholesale Supply Chain team will continue to work with vendors on order placement and replenishment of all stocked wholesale products into our distribution centres.
Non-stocked Wholesale Product Delays:
While we are attempting to receive and deliver non-stocked wholesale product (NSWP) as soon as possible, there will be continued delays. The distribution centre is continuing to work closely with third-party warehouses to incorporate inbound non-stock wholesale product (NSWP) in an effective and efficient manner while balancing inventory in the distribution centres.
September 30 - National Day for Truth and Reconciliation:
LDB Wholesale Operations would like to advise customers, suppliers and industry partners that our distribution centres and Wholesale Customer Centres will operate as per a statutory day on Friday, September 30. This means that:
- The Wholesale Customer Centre (WCC) will be open from 8:00 a.m. to 4:00 p.m.
- The distribution centres (DCs) will continue to receive product for pre-booked appointments.
- The DCs will continue to assemble and ship orders with reduced staffing.
- The Demand Planning, Product Registration, Pricing, Imports and Enterprise Data Services (EDS) departments will be closed and will reopen on Monday, October 3, 2022.
We want to assure our customers that our teams at the distribution centres and wholesale customer centres are working diligently to bring service levels back to normal; however, we recognize that some customers may be frustrated during this time period.
In line with the LDB values, our teams strive for excellence in serving our customers and are committed to doing so in a respectful manner. When doing business with the LDB, we expect and appreciate that all parties will also remain professional and respectful in their interactions with our team members.
We appreciate your continued patience, support and flexibility.
We will continue to provide regular progress updates to industry. Important notices will be posted here on the LDB Wholesale Operations website at wholesale.bcldb.com.