WCC Transition Customer Guide

Our current Vancouver Distribution Centre (VDC) located at 3200 E. Broadway is relocating to a larger and more modern facility at 7003 72nd Street in Delta.

We are getting closer to the transition to the new Distribution Centre located in Delta and want to ensure you are aware of what to expect.

As part of our commitment to minimizing the impact to our customers, we’ve developed a WCC Customer Transition Guide to help you prepare for the upcoming changes to our move.

The WCC Customer Transition Guide includes:

  • An introduction to our new distribution centre
  • An overview of what the transition means to you
  • Information on how we will keep you updated


Please download and review the guide carefully and share it with others in your organization as appropriate.

Further communication with specific information about your transition and any action required will be shared with you in advance of your transition date.

Should you have any questions or concerns at this point in time, please contact the Wholesale Customer Centre at wholesalehelp@bcldb.com .

We look forward to servicing you out of our new facility in Delta.

WCC Order Handbook & Web Store Add/Change Users Handbook

Take a moment to download and review our Wholesale Customer Centre Order Handbook.The handbook provides customers with an overview of Wholesale Operations and the various support services provided by the WCC in Vancouver.

For Web Store customers who would like to add or change their users, please read our Web Store Add or Change Users Handbook also found below. 

New Customer Registration & Change Form (Updated August 2018)

Use the New Customer Registration & Change Form to help you:

  1. Register to become a new WCC Customer
  2. Existing customers can change your business, shipping or billing information on file with the WCC
  3. Submit or update your credit card/pre-authorized payment information to the LDB Head Office Finance Department, Monday through Friday from 8:00am-4:00pm by calling 604-252-2895

Questions regarding orders, payment status, invoices,  pick-up and shipping scheduled should be directed to the WCC at 604-775-0681,  toll free 1-888-775-0681 or wholesalehelp@bcldb.com.

Order Options

Order Online
Customers that purchase products through the Wholesale Customer Centre in Vancouver by email or phone must register here before placing orders online. Customers who already use Web Store can order now.  

Order by Email

Customers must use the WCC standardized order template. The template can be downloaded below. Orders must be sent to the WCC in Vancouver by noon Monday through Friday and 12 hours prior to the pre-assigned WRT. Orders that are not submitted by the WRT deadline will still be entered but will not be sent until the next scheduled delivery.

Please email the order template to: wholesaleorders@bcldb.com.

Order by Phone

Phone order must be submitted by phone to the WCC in Vancouver by noon Monday through Friday and 12 hours prior to the pre-assigned WRT. Orders are accepted during operating hours from 8:00am to 3:00pm, including statutory holidays except Christmas and New Year’s Day.

Lower Mainland: 604-775-0681 and toll-free: 1-888-775-0681

Upon order submission/entry and assembly, customers will receive an order confirmation which includes:

  • Order Submission Report
  • Third-Party Warehouse Stocked Product Report
  • WCC Vancouver Invoice

Vancouver and Kamloops Shipping Document Package

  • Shipping Load List
  • Floor Credit Report
  • Pallet Contents Report
  • N of Ms (shipping document)

Delta Shipping Document Package

  • Master Packing List
  • Bill of Lading (newly formatted)
  • Container Packing List
Email Order Template

Should you wish to email your order to the Vancouver Wholesale Customer Centre, please use the template provided below.

Online Ordering FAQ

Download our online ordering FAQs! If your question is not listed, contact the WCC.

Distribution

With a minimum of 30 cases per weekly delivery, the following wholesale customers are eligible for LDB distribution:

  • Licensee Retail Stores
  • Independent Wine Stores
  • Rural Agency Stores
  • Special Wine Stores
  • Duty Free Stores

Processing Fee

A $30.00 processing fee will be charged to all wholesale customers. The fee also applies to agent registered charity tasting orders shipped to the Victoria Wholesale Customer Centre or any BC Liquor Store location.

Vancouver and Kamloops Shipping Document Package

  • Shipping Load List
  • Floor Credit Report
  • Pallet Contents Report
  • N of Ms (shipping document)

Delta Shipping Document Package

  • Master Packing List
  • Bill of Lading (newly formatted)
  • Container Packing List

Customer Delivery Requirements Check List

  1. Provide access directly into a location that can accommodate the width of a pallet.
  2. Location must have legal parking for a semi or smaller delivery truck in a loading zone or loading bay.
  3. Delivery entrance to the location must be safe and free of obstructions.
Pick-Up Services

Customers may pick-up their order in person or utilize a representative.  Product can only be picked-up at a pre-arranged, scheduled time and all expenses associated with picking up the order in person will not be reimbursed.

Customers Eligible for Pick-Up

  • Licensee Retail Stores
  • Independent Wine Stores
  • Hospitality
  • Rural Agency Stores
  • Special Wine Store
  • Duty Free Stores
  • Consulates
  • Agents & Other Liquor Boards

Requirements

Wholesale customers or a representative picking up product orders from the LDB distribution centre must:

  • Present one piece of valid government-issued photo identification.
  • Verify the order according to the shipment verification guidelines in the WCC Order Handbook.
  • Sign off on any discrepancies on the bill of lading. 

Responsibility

It is the responsibility of the customer or their representative to ensure that the order is complete and intact prior to taking possession of the product.

Any damage that occurs after the product has been picked-up from the LDB warehouse by a customer or their representative must be resolved between the customer and their representative.

Vancouver and Kamloops Pick-Up Documentation Package

  • Shipping Load List
  • Floor Credit Report
  • Pallet Contents Report
  • N of Ms (shipping document)

Delta Pick-Up Documentation Package

  • Master Packing List
  • Bill of Lading (newly formatted)
  • Container Packing List
Payment

There are several payment options available:

Credit Card

  • Visa
  • MasterCard
  • American Express

LDB Pre-Authorized Payment (PAP)

PAP is a pre-authorized electronic debit banking system where customers authorize payment to pre-authorized vendors, such as the BC Liquor Distribution Branch. A Letter of Credit /Guarantee is required.

For further information on either the PAP Process or Letters of Credit/Guarantee, please contact the LDB Finance Department at (604) 252-3179.

Returns

Only products purchased through the WCC may be refunded by the WCC. Therefore, one of the circumstances outlined in these guidelines will apply. Products purchased through a BC Liquor Store must be returned to a BC Liquor Store.

Examples of products that are not eligible to be returned include:  

  • Slow-moving products;
  • Products ordered by mistake;
  • Products ordered in excess.

All products must be in saleable condition to be eligible for a refund.

Should you have a pending return, please download the Return Authorization FormShould a consumer return product purchased from your location, your outlet must also complete and submit a Customer Return Information Form. Both forms are found below.

To submit a return for review, please email wholesalereturns@bcldb.com