Service update - resumption of LDB Wholesale distribution

The BC Liquor Distribution Branch’s (LDB’s) distribution centres and wholesale customer centres have completed all orders scheduled to ship prior to
October 5, and the Wholesale Customer Centre (WCC) will inform customers when their order has been shipped.

We thank our customers for their continued patience as we remain one week behind due to a continuation of higher than predicted volume which has impacted our progress. We are working additional shifts and overtime to assemble and ship the high volume of orders received.  

Due to the continued high order volume, combined with the resumption of seasonal promotions this month that will add to the order volume, we estimate it will take until the end of October before service levels and delivery timelines return to normal. We will continue to work with vendors on order placement and replenishment of all stocked wholesale products into our distribution centres.

No ETAs or Delivery Windows:

Due to the continued higher than expected volume we will need to continue to deliver outside of normal delivery windows and we are unable to provide delivery windows or ETAs for deliveries. We will advise when we return to standard service.

The WCC will notify customers once an order has been shipped from the distribution centre. We kindly ask that customers do not contact the distribution centres, please direct all inquiries to WCC at or call 604-775-0681 or 1-888-775-0681. We thank our customers for their continued patience and flexibility. 

Non-stocked Wholesale Product Delays:

While we are attempting to receive and deliver non-stocked wholesale product (NSWP) as soon as possible, there will be continued delays. The distribution centre is continuing to work closely with third-party warehouses to incorporate inbound non-stock wholesale product (NSWP) in an effective and efficient manner while balancing inventory in the distribution centres.

We appreciate your continued patience, support and flexibility.

We will continue to provide regular progress updates to industry. Important notices will be posted here on the LDB Wholesale Operations website at