On October 19, the BC Liquor Distribution Branch (LDB) Wholesale Customer Centre (WCC) will be introducing a new online option for submitting and tracking customer requests.
Through the new ServiceNow portal, customer requests previously made via phone or email can also be made online, such as:
- Order submissions (in addition to Web Store)
- Payment-related inquiries
- Customer registration requests
- General inquiries
- Return claims (per existing LDB policy)
What this means for WCC customers
The ServiceNow portal will provide an additional way to connect with the WCC and offers several benefits, including:
- Online submission of requests
- Ability to track the status of your requests
- Automated notifications and updates
- Faster, more consistent service experience
- Access to self-service information and answers to common questions
Existing support channels remain available
The ServiceNow portal is being introduced as an additional option to make it easier and more convenient to submit and track certain requests. There will be no changes to accessing and ordering through Web Store, and customers may continue to contact the WCC by phone or email.
Accessing the portal
Registration information, including access instructions and user guides, will be emailed direct to customers when ServiceNow launches on October 19.
Wholesale Customer Centre
BC Liquor Distribution Branch