RESOLVED - all browsers are compatible with Web Store.
We would like to apologize to Wholesale customers who may be experiencing intermittent issues accessing Web Store. Thank you for your patience while our team is working hard to investigate and resolve the issue as quickly as possible.
In the interim, it is recommended that customers who have additional internet browsers on their computers use either Internet Explorer Version 1909 or Firefox Version 88 to avoid any intermittent issues when accessing Web Store.
If you are unable to sign into your Web Store account using your current browser, we kindly ask that you contact the Wholesale Customer Centre (WCC) and they will gladly help troubleshoot the issue and accept orders via email and telephone as detailed below.
We apologize for the inconvenience and our team will try to expedite all emailed orders in a timely manner, including orders that are not submitted by the order by time.
Order by Email
Customers need to download, complete and email the WCC standardized order template to wholesaleorders@bcldb.com.
Order by Phone
Phone orders are accepted during WCC operating hours from 8 a.m. to 3 p.m., including statutory holidays. Lower Mainland: 604-775-0681 and toll-free: 1-888-775-0681.
Thank you for your patience.